Frequently Asked Questions
Everything you need to know about shopping with Wofeel London.
Where does Wofeel London ship from?
All orders are processed and dispatched from our central hub, ensuring high-quality standards before they make their way to your doorstep.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the UK. For international orders, please allow 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
Can I track my package after it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
How can I contact customer support?
Our team is available via email at support@wofeellondon.com or through our website's live chat during standard business hours, Monday to Friday.